Memo is best received if the elder

• Finds it interesting, engaging and uncomplicated
• Does not view it as a medical or “big brother” device

Important tips for introducing and referring to Memo with the elder you care for:

• The product should not be mailed directly to the elder’s home or opened by him or her. The family (or another caregiver or friendly person) should eliminate the packaging, and present it personally.
• The caregiver should become familiar with the device and prepare a little introduction prior to presenting it
• The introduction should occur at a pleasant get-together rather than at a stressful time.
• The introduction should be made as a gift from the family or caregiver, not as a medical device.
• The device should be described as “a way we can keep in touch better” or “a way to help us (not you) remember important things” or “something that will help us stay organized.”
• The caregiver should remain and provide a tutorial and give assistance as necessary.
• Including fun and personal messages or uploading photos will help the elder see the device as interesting and engaging, and they’ll want to look at it often
• Consider starting with just one or two elements, like the date/time and photos, and add more over time
• Above all, Memo must not be presented with blame, guilt, criticism, or shame about forgetfulness.
• If the elder has a negative reaction, take it lightly, put Memo away immediately and try another time, in another context.
• The caregiver should try to phone a few times in the days afterward and prompt the elder to see the new photos or features, walking them through the process if necessary.

Reminder messages should be thoughtfully considered and written in a way so as not to alienate or upset the elder: